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RETURN OF GOODS

HOW IS IT POSSIBLE TO EXCHANGE OR RETURN THE GOODS?


Thus, according to the Law of Ukraine "On Consumer Rights Protection", our company's customers can return the purchased goods within 14 days from the date of purchase, provided that all the norms provided for in Article 9 of the Law on Consumer Rights Protection are met. 

IF YOU HAVE ANY QUESTIONS ABOUT THE RETURN / EXCHANGE OF GOODS, PLEASE CONTACT US BY PHONE


+38 (097) 390-10-10

RESTRICTIONS ON THE RETURN OF GOODS


We do not accept for return goods that have individual characteristics or were delivered on an individual order for the client, tinted products, goods on sale, as well as goods sold as substandard.

Also, the following restrictions apply to the goods when returning:

Construction and finishing materials sold in square footage are subject to return in multiples of packaging

Dry building mixes are subject to return only if the consumer qualities are preserved, the absence of fossils

The tile is accepted as a multiple of the package, provided that the proper presentation is preserved (no damage)

A product that has an expiration date is accepted for return if at least one month remains by the end of the sale

WHAT DOCUMENTS ARE NEEDED TO MAKE A REFUND:

  • Application for exchange or return of goods
  • Passport or other document confirming your identity
  • A sales receipt, or an invoice (if you paid in cash)
  • Original bank card and slip receipt (if you paid using the online system)

TO RETURN THE GOODS, A LEGAL ENTITY OR A SOLE PROPRIETOR MUST PROVIDE:


  • An invoice for the return of goods with a round seal of the company, where its registration number is indicated
  • A letter for a refund on the letterhead with a round seal of the company that returns the goods
  • Expense invoice (copy)

The product that is returned is of proper quality

The return invoice must contain information about the company that returns the goods, its details and to whom it is returned. The nomenclature and cost of the goods must completely coincide with the name and cost in the invoice, which was issued together with the goods.

The letter for a refund must be of the established sample on the company's letterhead with a round seal.

The return of the goods through the carrier "Novaya Pochta", "Mist Express" or "Delivery" is possible only after checking the correctness of filling out the documents.

Our company reserves the right to check the goods for integrity and quality, as well as to refuse to return in case of damage, signs of use of the goods or incorrectly provided documents for return.